“Not everyone took to it straight away, we definitely have some staff who are more hesitant with technology. My tip to other managers is to buddy up the people who are more confident with people who are less confident so they can learn from each other. Even members of my team who weren’t sure at first are loving it now.
“My advice for other teams who are finding the transition from paper to digital difficult would be to persevere with it. Talk to your team and finding out what the sticking points are and work out how to overcome them. It is worth it in the long run, now we are able to evidence so much more, and we can flag things that need to change on a support plan easier.
“We used to have to trawl through paper to find a piece of information, now it is all in one place. It means my team can be better at their jobs and spend less time writing and more time with the people we support. That’s the biggest difference it has made, it has given us all time back in our days.
“Support plans should be a living document, not read once and updated just once a year. What we want day to day changes, and so does the needs and wants of the people we support. Digital support plans make it so much easier to make sure the support that is required is the support we are providing.”