Deputy Service Manager (Supported Living) – Uckfield

Due to internal promotion, FitzRoy are looking to recruit a Full Time Deputy Service Manager to work in Uckfield, for our busy Supported Living service for 6 people with physical and learning disabilities, living in two flats and two bungalows in the close. You will be supporting people to go out in their own cars to access the community/on holiday and to live the life they choose.

You will be working with the Service Manager to provide exceptional support to these residents and to manage the staff team.

Purpose of the Job

You will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform people’s lives. You will be able to develop relationships with people we support and their families and have strong organisational skills, demonstrating your ability to prioritise your workload effectively and accurately.

You will lead and develop your team to provide sustainable quality services which truly transform people’s lives. You will also help manage the quality, compliance, rota and financial requirements of the services for which you are responsible

Outline of Responsibilities and Duties

Service Development

• Ensure person centred approaches are in place to deliver the outcomes the people we support want and develop activities and plans which truly transform the lives of the people we support according to their needs, wishes and aspirations
• Engage with the local community and promote the involvement of the people we support and Fitzroy’s profile
• Complete regular audits for quality, compliance, and business performance in line with Fitzroy requirements and report on progress, creating effective action plans for improvement where needed
• Create and review annual business plans and take action to meet agreed performance indicators
• Provide a safe working environment for the people we support, staff members and visitors

Team and Resource Management

• Recruit, develop and motivate staff members and volunteers to meet the needs of the people we support to empower them to deliver a quality service which is always compliant
• Ensure team members are performance managed effectively, giving clear expectations for standards.
• Identify areas of key responsibilities for staff members which develop their roles, adds value to the service for the people we support and engages them fully as members of the Fitzroy team
• Ensure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we support
• Be accountable for the financial performance of your location and for the financial plans for the people you support.
• Ensure all records and reports are completed in an accurate and timely way and that administrative processes are adhered to

Communication Excellence

• Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy and the wider community in as many ways as possible
• Promote the meaningful, active involvement of the people we support in the continuation of quality services
• Promote equal opportunities, cultural diversity and the rights of people and ensure everyone is treated with respect and dignity
• Establish and maintain effective communications with the people we support, their families, the local community, and local professional networks
• Positively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structure
• Maintain a strong customer focus through continuous improvement

About you:

• Care Sector experience is essential
• You will have excellent computer skills with attention to detail and problem solving a high priority
• You will be highly customer focused, a strong team player and be data and process driven
• You will be tenacious and diligent with the ability to multi-task and work to deadlines

Early application is encouraged as we reserve the right to close this vacancy at any time.