Every moment matters

Every Moment Matters is a step on our road to reaching outstanding at FitzRoy. For us, outstanding isn’t just about a CQC rating, it’s about making sure that we’re doing the best in every way we can to achieve great outcomes for the people we support. To genuinely transform lives.

Over 60 years ago, our founder Elizabeth FitzRoy was banging on closed doors, going into battle for people with learning disabilities, determined that they should be living in safe, loving and supportive homes and not institutions.

Today, demand for these homes and services is higher than ever. We now support more than 800 people with learning disabilities, autism and other physical and mental health needs in over 70 homes and services across England.

The values shown by Elizabeth FitzRoy remain the values of FitzRoy today –we see the person, we are brave and we are creative –and this threads through everything we do.

 

Every Moment Matters

Every Moment Matters is our commitment to the people we support and their families. It’s about making sure that we’re doing the best in every way we can to achieve great outcomes for the people we support. To genuinely transform lives.

Every Moment Matters is a new approach, using the building blocks of all the incredible work already going on across FitzRoy, and looking at how we can continue to achieve and grow.

This approach is not just improving the way we work, but also how we evidence the difference we make to families, CQC, commissioners and funders.

Every single staff member at FitzRoy plays an essential role in ensuring Every Moment Matters.
From our support workers delivering active support, to our managers showing great leadership, to our central support colleagues ensuring systems and processes run smoothly – everyone has a part to play.

Every Moment Matters means going beyond compliance, not settling, challenging and always pushing for better -it is the spirit of Elizabeth FitzRoy.
We want to encourage, highlight, reward and celebrate the amazing work we know is going on across FitzRoy, and also to target support where it is required.

When we all work together, towards this one goal, we aim to achieve a staff team who:

  • Love their jobs
  • Work in great teams
  • Are proud of the work they do
  • Are always striving to learn more
  • Feel valued
  • Have the tools and training to do outstanding work
  • Can evidence their impact and the amazing work they do.

And most importantly of all, every person we support will:

  • Feel safe and healthy
  • Have purpose and be valued
  • Be understood and feel heard
  • Have good relationships
  • Have choice and independence.

In the face of the enormous challenges of the pandemic, at FitzRoy we have learned so much about ourselves and each other, we have learned:

  • We are stronger together
  • We have a shared purpose
  • We can achieve amazing things.

We are FitzRoy. We will do everything we can to make Every Moment Matter for the people we support.

It means going beyond compliance, not settling, challenging and always pushing for better – it is the spirit of Elizabeth FitzRoy and a promise to John Williams. We will not close our eyes to the changes that are still needed.
Martin Kyndt, FitzRoy Chair of Trustees