Speaking up and making things better
From improving communication during hospital stays to making sure people receive the right support, Ronald Zinaka and Anne Piri have been recognised for their leadership at FitzRoy’s East Midlands Roadshow.
Management Excellence Award, East Midlands
Winner: Ronald Zinaka, Nottinghamshire supported living
Highly commended: Anne Piri, Huws, Nottinghamshire nursing care home
Ronald, manager at Wynhill Court in Nottinghamshire, won the Management Excellence Award at our East Midlands Roadshow for the way he supports his colleagues and stands up for the people they support.
His team describe a manager who is always approachable, takes time to listen and isn’t afraid to challenge something when he thinks it could be done better.
One example came when Ronald became concerned about the information being provided after someone returned home from hospital. Without clear discharge information, it was difficult for colleagues to know what had happened and whether any changes to the person’s support were needed.
Ronald raised the issue with the hospital and worked with the professionals involved to agree a better process. Staff now receive the information they need promptly, making communication between the hospital and the support team much easier.
It’s the sort of practical change that can make a real difference to someone’s support.
Ronald’s colleagues also appreciate the way he involves them in decisions. He encourages people to share ideas, makes time to talk through concerns and is always willing to lend a hand when things get difficult.
Anne, manager at Huws Nursing Home in Nottinghamshire, was highly commended for her leadership and the support she gives her team.
A nurse by background, Anne brings years of clinical experience to her role. Her colleagues describe someone who stays calm when things get difficult, makes good decisions and helps others feel confident in their work.
Anne has introduced fortnightly GP ward rounds at Huws, giving nurses regular opportunities to discuss people’s health and any changes to their care. It’s helped the team build a good relationship with the GP practice and means routine questions can be dealt with during the visits rather than through repeated phone calls.
She’s also made a difference to her colleagues’ development. One nurse spoke about how Anne’s encouragement and guidance had given them the confidence to apply for a clinical lead role.
For both Ronald and Anne, good management comes down to being there when people need them, whether that’s speaking up to get something changed or helping a colleague take the next step in their career.