The extra mile makes all the difference

Winner: Caitlin, Timber Grove, Rayleigh, Essex

Highly commended: Dana, Norfolk Support at Home

When Caitlin first met the man she now supports at Timber Grove, he was spending most of his time in his bedroom and wasn’t particularly interested in going out.

Caitlin spent time getting to know him and finding out what he enjoyed. Gradually, he began spending more time with his housemates and trying new and different things. These days, instead of staying in his room, he is out and about going shopping, to the pub, discos and spending time at the seafront.

Caitlin also helped him sort through his belongings and arrange his bedroom just how he wanted it, and spending more time with his family. As well as visits,  Caitlin has supported him to keep in touch by sending cards, drawings and photographs. He’s now thinking about booking his first holiday.

Caitlin’s nomination also recognised how much she does for her colleagues, regularly helping with shifts, sharing what she’s learned and bringing plenty of humour to the team. She even ran the London Marathon, fundraising for FitzRoy this year, taking on the challenge at short notice.

Dana from Norfolk Support at Home was highly commended for the thought she puts into supporting people with the things that matter to them.

One woman hadn’t been on holiday for years. After talking about where she might like to go, Dana helped her explore different options and book a trip. She’s now looking forward to her holiday and has started going for daily walks to build up her fitness before she goes.

Dana has also helped another person work towards healthier eating habits, including growing his own vegetables.

Her colleagues describe someone they can always rely on. She’s happy to help when plans change, has recently supported a new member of staff to settle in and is studying for her Level 2 qualification.