The people behind good care

Winner: Trevor, Wensum Way, Fakenham, Norfolk

Highly commended: Mel, Timber Grove, Rayleigh, Essex

Trevor was recognised for his leadership at Wensum Way, particularly the way he works alongside colleagues when things become difficult.

One nomination described how he supported the team around finding new ways to support someone who was struggling, taking time to understand what mattered to him and encouraging colleagues to build on his interests. Gardening and spending time outdoors became an important part of this work.

Trevor worked closely with colleagues, sharing ideas and helping everyone feel more confident in their approach. He also made sure the person’s wishes were heard when decisions were being made about his support. His colleagues praised his patience, determination and willingness to get involved rather than simply leaving others to work things out.

Mel from Timber Grove was highly commended for her leadership during a challenging period for the service.

Working closely with deputy manager Jo, she helped colleagues through some difficult times while also making changes to improve how the team worked together.

Both were recognised for the time they spent alongside staff, listening to concerns, sharing their experience and helping everyone move forward.

One nomination described how Mel worked with colleagues and FitzRoy’s specialist teams to make sure a person receiving support was listened to and that decisions reflected what mattered to him and shape support around his interests and goals. Another recalled the kindness and thought Mel showed when people living at Timber Grove experienced the loss of someone they knew well.

Her colleagues particularly valued the way she made time for people, even when there was a great deal happening at the service.