Privacy and cookies policy - FitzRoy

Privacy and cookies policy

Privacy policy and cookies
We promise to protect and respect your privacy. This policy sets out how FitzRoy uses and protects any information that you give us.

FitzRoy could not transform the lives of people with learning disabilities, autism and mental health needs without your support. Through your financial donations, raising money for us, getting involved in our campaigns, volunteering, or being advocates for us, your support means everything to us. The information you provide helps us do all this and allows us to keep you informed about our work.

We promise to protect and respect your privacy. This is our privacy policy, and relates to all the information we hold and all the ways we communicate – the website, email, letter, phone and in person. It covers how we use (process) the personal information you provide to us, and how we are committed to keeping it safe and managing it in line with data protection laws.

What we do
FitzRoy provides housing and support services to people with a range of support needs – including autism, learning disabilities and mental health.  

In order to do all this we collect personal data in the course of our interactions with supporters, families, health and social care professionals, volunteers and staff. 

We value our relationship with you and we use your personal data to ensure we contact you in the most appropriate way, improve our services and to ensure we work efficiently and effectively. We also want to make sure you only receive the information that you want and need. You can opt out at any time by emailing

What information we collect
The information we hold about you may include:

Name, title
Contact details including postal address, email and phone numbers
Records of communications sent to you
If you have donated to us, your donations and gift aid status (as required by HMRC)
If you volunteer for us, including what your interests are, and what roles you are doing.
For health and social care professionals and fundraising associated with companies, your job title(s) and the organisation(s) you work for
Your contact with us including attendance at our events or membership of Love4Life.
Your contact preferences.
FitzRoy does not store any credit/debit cards details. 

How we collect it
The vast majority of information we hold is obtained directly from you as part of providing information and services to you. When we collect it, we will tell you why we are asking for it. This includes:

  • When you fundraise or donate to us
  • If you participate in our events
  • If you sign up as a Love4Life member
  • If you sign up to volunteer for us

We may also receive your information through third parties such as Just Giving and similar services.

How we use your data and on what basis

For fundraising and general communications, we will only use your information if we have your consent to do so or we believe there is a case for legitimate interest. We will use your information about donations and gift aid declarations to claim gift aid from HMRC.

Tools may be used to help us improve the effectiveness of our communications with you, including tracking whether the emails we send are opened and which links are clicked within a message. We monitor website visits and use tools such as Google Analytics to improve our website and services.

Best practice
Fundraising is a key part of FitzRoy’s work and we are committed to working in a transparent, ethical, responsible, and honest way. To reflect this commitment we are a member of the Fundraising Regulator and committed to the Regulator’s code of practice. We are also members of the Institute of Fundraising and use their codes of practice as a guideline to our fundraising to ensure best practice. 

Like many websites our site uses small data files stored on your computer, called cookies. Our website stores cookies which tell us how each user got to our site, and the pages each user has been on. We do not collect personal information from the cookies. We use Google Analytics to monitor our site traffic and the ways people use our site, these cookies do not contain any personal information about each user. You can disable cookies in your browser if you want to opt out.

Cookies do not give us access to your computer or any information about it.You can choose to accept or decline cookies. Overall, cookies help us provide you with a better website and we hope you will be happy to have them from our website.

How we keep your information safe

We will never share or sell your information to other organisations for marketing, market research or commercial purposes.

If you request a copy of the information we hold on you (via a Subject Access Request) we will take reasonable steps to verify your identity before providing it to you.

All information you provide to us via this website is stored on secure servers. Payment transactions are encrypted. The transmission of information over the internet is never completely secure, but we’ll do our best to protect your personal data. We use strict procedures and security features to try to prevent unauthorised access.

Keeping your information
The information you provide will be retained by us in accordance with the applicable law. 

Please note that if you have publicly shared information with us (for instance via social media) it may well have been copied by other people or organisations outside of our control.

Your rights
While we hold information about you, you will always have the right to:

Be informed how we use your information (via this privacy statement)
Request a copy of the information we hold about you (subject access request)
Update, amend or rectify the information we hold about you
Change your communication preferences at any time
Ask us to remove your information from our records (note there are limitations on this, such as where we must retain data for HMRC or legal purposes)
Withdraw consent, wherever it is the basis for our use of your information
Object to any automated processing we are doing of your information
And you have the right of judicial review if you feel we have refused a legitimate request about the above.

What to do if you are not happy
Please talk to us. We will promptly respond to complaints and correct any information that we hold about you if it is found to be incorrect, especially your contact preferences.

You can also contact the Fundraising Regulator to complain via their website and you have the right to contact the Information Commissioner’s Office (ICO) either via their help line 0303 123 1113 or online at

The provisions of this section should be read carefully as they exclude or limit our legal liability in connection with your use of this website.

Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to customers in accordance with their statutory rights.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  • loss of goodwill or reputation; – special, incidental or consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.

Access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

To provide increased value to users of this website, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and shall not be responsible or liable, directly or indirectly, for:

(i) the privacy practices of such websites,

(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources,

(iii) the use that others make of these websites or resources, and / or

(iv) any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

This website and your use of it is governed by the laws of England and Wales and in the event of a dispute arising between us, the courts of England will have exclusive jurisdiction in resolving that dispute. The pages on this website comply with relevant UK legislation and regulations and are intended only to be used by people in the UK.